AirBnB's Global Product Director of Customer and Community Support Platform Products, Andy Yasutake, and Carta's Head of Enterprise Relationship Management, Jared Thomas, share with us how to be a “Chik-Fil-A” and “Comcast.” Learn about the keys to amazing customer service.
Almost 50% of marketing spend is “wasted” according to industry insiders. Hear about how to break in and do it right from Christiana Rattazzi, Head of Tech Marketing at WeWork, and Elenitsa Staykova, VP of Marketing at Brex. WeWork is the leading coworking company with $8+ billion raised, a valuation of $47 billion, and an impending IPO. Brex is a fast-growing unicorn, recently valued at $2+ billion, and the leading provider of credit cards to startups and tech companies.
Learn about the art and science of design and UI/UX research from two executives who helped design and build products now used by billions of people all around the world. Gülay Birand and Tim Rechin bring their experience from Facebook, Google, Mint, Edmodo, and other leading companies to this episode on UI/UX and design.
This week’s edition of The Operators features Whitney Sales, a general partner at Acceleprise, the leading enterprise SaaS accelerator, and Russ Heddleston, founder and CEO of DocSend, a fast rising document management and sharing product.
We interview experts from top tech companies about how they got into their field, what makes someone good at it, and how a first time founder should hire and manage them.
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